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About us

KnockMart.com

Grocery To Your Door Step

The first comprehensive online shopping experience in town has arrived to make life for Cairo’s residents a lot easier. Using a streamlined ordering and delivery process groceries, household goods and other lifestyle essentials, KnockMart.com delivers directly to your door. Following the lead of similar ventures worldwide that are carving out a profitable niche for themselves KnockMart.com is responding to a need for the same quality service in the local Egyptian market.

Management Profile

In line with KnockMart.com’s policy, all middle- management positions are manned by industry professionals, with both local and international experience, specialized knowledge and the excellent IT skills needed to meet the growing requirements of a dynamic company.

Company Foundation

Founded in November of 2014, with a multi-million pound investment as a Joint Stock company by entrepreneurs, KnockMart.com for Food Processing was launched as a premium grocery and home supplies on-line shopping facility. It provides a consistently high standard of products to a discerning market, handled by a managerial team that boasts substantial skills and strong backgrounds in telecommunications, IT and Business Administration. They have set out to ensure that all facets of the operation are streamlined to maintain a seamless operation from the first customer contact to the delivery of each order. Backed up by the team of experienced professionals in key positions and highly trained staff, they are confident that the service will become a mainstay for many Egyptian households.

The Concept

Daily routine with its ‘list of things to do’ can be hectic, so why not find a way to streamline it wherever possible? That is why KnockMart.com has set out to make shopping a pleasure instead of a chore. By applying the latest secure technology along with top quality produce, and the latest products available in the market, KnockMart.com aims to bring you all you need in a few precise but easy steps.

Branches

Starting with three branches, in Nasr City, Maadi and 5th Settlement in New Cairo, each Knockmart.com operation will be supported by its own warehouse and a dedicated logistics team to serve the area. Expansion plans include Mohandessin, Zamalek, Sheikh Zayed, Masr Gedida , Sheraton , and a second Maadi branch.

The Purchase Process

Purchasing could not be easier, it can be made either through the website or the mobile application, or alternatively customers can refer to the printed newsletter giving details and then contact the call center directly to place an order. After the order has been placed the cycle begin, call center will make a confirmation call, whereby they can advise the customer if some items are unavailable and suggest any other similar items they may have in stock, or promotion is made.

In addition to a comprehensive range of household goods and produce, apart from heavier electric appliances, KnockMart.com also plans to have its own exclusive range of selected items available in the future. These will include cold cuts, oils, grocery items and high-end kitchen utensils.

Straight to Your Door

Convenient low-cost delivery is carried out within 60 minutes of placing the order using KnockMart.com's own innovatively designed tricycle. This has an installed cart which includes refrigeration for foods that may require it, to ensure the quality of the delivered items.

The benefits do not lie only in the ease of purchase and delivery. Studies have shown that the average household would make at least 1-2 major shopping orders per month, with an extra 4-6 calls to top up on additional items. KnockMart.com plans to establish a loyalty program that will include point-redemption, vouchers, gift cards, and special hot offers to reward their loyal customers with additional schedules for frequents orders. An option to help organize life for the house life and keeping the house basic needs in order. Everything is in place to create a strong long-term relationship.

Commitment and Core Values

 We communicate in a professional and respectful way.

 We work with integrity, trust and honesty.

 We recognize and reward excellence.

 We work with loyalty, quality and high efficiency.

 We work together as one team, one family.

 We are committed towards our employees and vendors, meaning our employees are committed towards giving the highest level of customer support and service.

 We are dedicated to maintaining maximum customer satisfaction, both in service and quality of goods.

 KnockMart.com call center will not only receive orders, it is committed to providing added value through a professional customer support system which supplies knowledgeable product information. It is KnockMart.com's policy to continually enrich the customer shopping experience.

 

Passion to Serve

The 250- strong team of staff has been fully trained in every step of our system, meaning that with our opening in May of 2015 you should find our process seamless and enjoyable. That is just the beginning. By the end of 2015 we aim to have 5 branches up and running, with more than 700 employees.

Doing Business with Us

Feel secure; put your mind at rest. When you become our customer you are our primary concern. Operating 24/7, with over 10,000 products, KnockMart.com is surely going to be the first choice for shoppers needing a professional, personalized service.

Operational Innovation

Going further than other smaller enterprises who have ventured into the on-line concept, KnockMart.com has invested heavily in technology, human resources and market knowledge to deliver a service that is un-paralleled in the region.

Our Platform

It couldn’t be easier.

  • Use your tablet or laptop to log on to the user-friendly website and simply click and add to your cart.
  • Call the short number, you will find a professional team that will take you through the process every step of the way.
  • Last, but not least, our handy mobile application that implements the same concept as the website using a “shopping-cart”.

 

Whichever method is more convenient for you, the level of service is consistently professional.

Environmental Care

KnockMart.com cares about the environment and the community. The company will use eco-friendly bags that can be recycled easily, and as part of the range of fresh, high-quality produce there will be a great selection of organic items. All deliveries are carried out using low CO2 emission vehicles, reducing the environmental impact.

Employment Opportunities

As KnockMart.com grows so will the wide range of rewarding career opportunities for members of the community. There will be places in our team for both full-time and part-time employees, and consultants. Positions are open for young, dynamic, dedicated, motivated, task-oriented, competent candidates with a sound knowledge of E-Commerce, leadership qualities and an excellent command of the English language.

Successful applicants will receive comprehensive training in the latest technology and techniques in E-Commerce, the future of retail supermarkets, from KnockMart.com, the market leader. Apart from the chance to develop a solid career in this exciting field, employees benefit from decent packages, medical insurance, insurance, social insurance, transport allowances, incentives schemes and an annual bonus.

Contact Us

Hotline: 16962

Website: knockMart.com

Facebook: https://www.facebook.com/knockMart

Google+: Knockmart

Instagram: Knockmarteg

Twitter: Knockmart