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Return & Exchange Policy

Return/Exchange policy:

 

- Items purchased from Knockmart.com can be returned/exchanged without any extra fees if you were not fully satisfied with your purchase, just call us on 16962. 

- Returning/exchanging fresh or frozen products, whether because of a defect or upon customer's request, is allowed within 2 hours of delivery. 

- For any other products, return/exchange is allowed within 48 hours of purchase timing.

- The order receipt, which contains the defected product, has to be present for the return/exchange process to be done; without it, the process cannot be complete.

 

Important Notes:

1- Returned/Exchanged item(s) must be in its original condition.

2- Refund is guaranteed by the same payment method.

In case of online payment, the amount of refund of the returned product shall be done within 15 days, and this is subject to the card issuing bank procedures.


Dear valued customer, please check your order quantities upon delivery. In case you discovered missing item(s), please ask our representative to deduct its value immediately of the total amount of your order receipt.